Returns & Refunds

Damaged, faulty, or incorrect items.

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, message us within 48 hours of delivery with a photo, and we'll arrange a replacement or refund.

Return for change of mind.

We're unable to accept returns for change of mind.

What can't be returned.

Opened skincare and personal-care products, sale items, and gift cards. Import duties and VAT charged by SARS or the courier are non-refundable by Pare.

If your parcel is lost.

Every order is tracked and protected in transit. If tracking stalls and your parcel appears lost, contact us — we'll open an official investigation with the carrier. A replacement or refund follows once the carrier confirms the loss (delays or missing tracking updates alone don't yet count as confirmed loss). This can take a little time, and we'll keep you posted.

Refund method and timing.

Approved refunds are issued to your original payment method. Your bank may take a few business days to reflect it.

How to reach us.

WhatsApp +27 64 533 6055 or email support@bypare.com — weekdays, and we reply within a couple of hours.